The Company guarantees its Clients the highest possible quality of goods, services and services.
The company does not guarantee 100% identity of the delivered bouquet (composition) of flowers with the photo you see on our website. We guarantee you the maximum similarity of the delivered bouquet (composition) of flowers with the photo presented on the site. We also guarantee maximum freshness of flowers in a bouquet (composition).
Some fruits may not be available at the time of ordering. Missing fruits are replaced by others, according to the Replacement Policy. Since we deliver fruits that are not artificial, the presence of black dots in places, blackening is the natural state of a natural fruit.
In order to ensure maximum freshness of flowers, in orders with the activated option “Call the recipient before delivery”, the production of bouquets and compositions takes place only after the delivery time has been agreed with the Recipient. All calls are made during company business hours.
The company makes no guarantees regarding the availability of sweets, cakes, other sweets and additional products in the selected region on the day of delivery. If at the time of delivery of the order there are no ordered goods, they are replaced by similar ones with similar quality characteristics (or price), according to the Replacement Policy.
In the event that at the time of ordering the desired bouquet or composition or their individual component is not available (due to seasonal reasons, etc.), they are replaced with similar ones in accordance with the Replacement Policy.
The Company guarantees that all goods delivered to the Recipient will have the correct expiration date in force, which is indicated on their packaging (best before date from the manufacturer).
The company disclaims any responsibility for poor-quality manufacturing of goods by the manufacturer (chocolates, toys, cakes, etc. – everything except flowers). In this case, the manufacturer is responsible.
All sizes shown on the website are approximate. An error of +/- 5-15% is allowed. The length of seated toys is measured in the sitting position.
The appearance of postcards and their size may vary. A postcard can be branded (with the company logo) or standard (with printed images, congratulations). The text that the Client wrote on the postcard in the order is entered manually or printed on the postcard.
The Company undertakes to respond to any simple request of the Client, no later than within one business day. Answers to complex questions that require clarification of details are provided within three business days from the day the question was received.